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Planet 7 Casino Scam Planet 7 Casino – at a glance VideoFree games in The Mariachi 5 slot at Planet 7 Casino today often fall out! Planet 7 Casino is rated out of 5 and is a BLACKLISTED online casino, read our review to understand why. Planet 7 Casino offers a % Sign Up bonus, (the bonus code is WELCOME). The online casino provides casino games from 2 software companies, is mobile friendly, licensed in Costa Rica and offers a download option. Planet 7 Casino Planet 7 casino is a scam Internet *REBUTTAL Owner of company: Deposite. Print this Report. Email this Report. Share. Tweet. REBUTTAL BOX™. Planet 7 Casino Planet 7 casino is a scam Internet. Cash Services: Planet 7 Casino Internet. Author: Newtown, Connecticut. 12, Report # Sep 14 About Planet 7 Casino. This part of the review looks into whether Planet 7 Casino is a legit and safe online casino. Specifically, it’ll look at the background of the casino, as well as its licensing and certification info, operating record, and more. We’ve now had multiple complaints from Planet 7 Casino players telling us how they have been scammed out of their winnings. Planet 7 Casino used to be very good at getting back to us about these payout complaints but in the past year have stopped communicating with us completely.
We play to win and if you do, they should honor that. Hope you can help, Thank you. I waited all the days they asked, yet still not payed.
This place is a scam!!!! All the emails are coming back , not able to deliver, did chat with a person and so called manager, who told me to send a copy of my credit card, back and front, which I denied to do, cause of ID theft.
Then he telling me, I could cover my 3 digit security code. They are quick to take your money,but when it comes to payouts, a copy of your drivers license and copy of one of your utlility bills should be enough, to confirm your identity.
Is this Casino to trust, cause all the reviews say, people are waiting for months and might get their wins or not.! One could just as well throw your hard earned money out of the window or what?
First they let me wait over a month and several complaints to tell me to update my paperwork and info. After I did this I waited more time and several more contacts and promises it was on the way.
Then promised to expedite. Still no check. Do you know what else Imcan do? I am in the same situation.
I have accounts in planet 7, royal ace, silver oaks and captain jacks. They are all sister casinos. They only tell you that so while you are waiting for your money, you can still continue playing with them… But you will never see your winnings.
IMPORTANT:: if you a slot player.. At first I thought someone hit it. So I went into my silver oaks account to play , to find out… The , jackpot was in silver oaks.
So really those jackpots are just jumping from one website to another making players think that someone had won. But really no one really won it.
Just keep it in mind if you are a slot player. If anyone knows how we can get our money back and what actions to take to get rid of all these scamming casinos… Please post and let me know.
Horrible payout system. Im tired of the run around and need in touch with finance department. Terrible experience and will never refer anyone here.
I thought all on line casinos were created equal , boy was I wrong. I thought there was some type of commission that oversaw them, boy was I wrong.
Bottom line finally got all the required paperwork in.. I usually play at winaday or Lincoln and they are excellent.
I requested a withdraw for my winnings and it was approved on April 10th and as of today I still have not received my payout.
Every time i contact them I get the run around but after over 2 months I am getting very frustrated because I won the money and still no payment.
Please help me. That is when I found out I had to print out, sign, scan and email the form back. I do not have a printer or scanner.
Then I found out I also had to copy, scan and email back both sides of my credit card, and my driver license! So it is easy to put money in, very difficult to get money out.
Ive been playing at planet 7 for well over a year now, have had fun, have won but usually play thru any winnings. It was approved 3 days later and has been almost a month now with no straight answers, all I am being told is it will come as soon as possible.
Ive contacted support numerous times and told to just be patient, I dont know what else to do, now Ive read all over the internet that they dont pay, very frustrating, any help would be much appreciated.
I cannot get a answer on when I will get paid. They keep giving me the runaround. I think this casino is a scam. Please help. I have been waiting on a withdraw since may they keep giving me the run around, asking to reverify information 3 and 4 times.
After giving all the information numerous times still nothing. I have playing at Planet7 since March. I am afraid that this casino is a scam.
How can I get my money? How do i get my winnings? Then they started telling me a PHONY STORY about a policy and procedures violation. Weird thing about that was they were always willing to accept all my hundreds of dollars in deposits!
Next, they disconnected me from their casino. I never cashed out any money from any of them. I urge everyone to NEVER GAMBLE AT PLANET7 ONLINE CASINO!!!
I am so disgusted with them. They need to be shut down, all the way down. I lost a lot of money trying to win and then when I do they take it all from me.
Is there anything we can do other than just not play at this casino? Something has to do something! I am having a hard time receiving the money I won at planet 7.
My payout was approved on September 4th. Their policy states payment will be sent within 7 business days after approval. They keep giving me the run-around or keep telling me it will take longer.
I had this same problem with my first withdrawal last year in September. They never answer the phones. The only way you can contact them is through chat.
So many people are having this same problem with them. I later found out this casino was blacklisted. I have screenshots of the chat conversations I had for proof.
This casino is a fraud and need to be shut down. I received my payout check 2 months ago and it has not yet been paid. I hit a jackpot of in feb.
As of today. Still no payouts. I filed verfaction forms and was informed they have all proper forms. Im allowed payouts in payments of They have approved about and the rest still pending.
Ive called several times. Cant get a straight answer. Have texed live agent every week. They inform me. All my approved amounts will be paid.
I just want my money. Need ur advise. Help please. Same issues as everybody here. This is November 4 and they continue to say it is in finance and waiting for a processor to send it.
I am now pretty discouraged about getting paid at all. I have sent in all documents and they have confirmed them all.
I have all chat transcripts and screenshots to prove each withdraw request, approval, as well as terms and conditions. Cashed out over two weeks been contacting every other day with my ref number etc..
Log on and they put all the winnings back in so cashed out again. But it one time have I had an email response n live chat seems to be getting no where.
Can I get an attorney to resolve this matter. I signed up to Planet7oz casino last month and claimed a welcome bonus. I decided to cut my losses and continue playing on.
I contacted live support and was notified my access to the casino had been revoked at their discretion without any explanation as to why and the person immediately left the chat.
I tried again with 3 more customer support people and was met with the same automated message and immediate termination of chat. I had not done anything wrong, nor have I had my money reimbursed.
I have sent Planet7Oz multiple emails over the last 3 weeks, in regards to cashing out, having my documents verified and again today in relation to this issue.
Below is an example of the first live chat:. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
Good Day! Please allow me to check your account, Thank you. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors.
Your understanding is appreciated. I made a fair deposit with bonus. I played for a few days on and off. I followed through with emailing all of the requested identification verification documents that Planet 7 requested.
After 1 week, I still had not heard anything. Reached out to the casino via live chat. They informed me they still needed another copy of my credit card, even though they failed to inform me on their own.
I sent the document again. One month passed, not another word. I reached out again via live chat. They tell me the withdrawal has been sent to another department and that anyone at live chat would not be able to help me at tghis point.
They gave me an email address to try to follow up with the process. So far I have emailed this address 4 times, with absolutely no response.
I did play that but after my play throuh had been played. Continually tell me they have received all documentation for withdrawing funds, when I make inquiries, I am told they do not have my documents, and i have sent them to the wrong email address, I then send again and another person on live chat tells me the other email is incorrect, I am constantly being played.
Each time, after about a week or so, the withdrawals reappear in my balance. I just want Planet7 to pay me as I paid to play with them!!! They took my money so they need to pay up!!
They never paymed me either. Sent emails and never got a response. I finally just gave up on ever getting payed. Hi, first of thank you for hearing my case.
Right away I have the system replying I will be notify within the next 2 business days. Well so I resend all my documents which the same one that I already did the first time.
This was on Feb 7, Again the system told me I will be notify within 2 business day. Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete.
So I escalate the issue to the documents department and finally they approve it in 7 days. Oh and by the way I requested bitcoin withdrawal.
Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.
They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.
I have all the proof and all the chat transcript or documents saved if needed. Thank you for helping in this matter. I played the free spins and kept playing.
I decided to see if I could withdraw my winnings. They told me I had the wrong info for a wire transfer which that went on for awhile.
Once I gave them the correct info they blocked my access to the casino and have revoked my membership status. When I call they hang up on me.
Class Action suit is what needs to happen. I corrected them on that really quick. Finally I reached out to their owners, AceRevenue and asked for some help there.
I heard back and we have had several e-mails back and forth. Now they want more forms of ID and proof of address.
I really wish I had read some of these reviews before I started playing with them. The only advice we have for players is to keep contacting them everyday about it.
Make sure to never threaten them. That will only get your account locked and you will never see a dime. Some players have reported getting paid several months after their initial request.
I won 20, I have given them all the paperwork they need after sending it several times. I have also given them all the information they need for wire transfer and they verified that on September 22nd from the finance department, but I cannot seem to get my money.
They keep telling me I have 3 approvals so far but they have not been sent to the processor yet?? They will not answer me asto why…. I am 76 yrs.
I completed the playthrough amount where any other games are locked but then played some hands of 3 card poker and blackjack which I lost.
Because of this, all of my winnings were stripped. I was playing Lucky Tiger at Planet 7 Casino which awards 8 free spins and retriggers with 3 shields.
I read the game rules and there are absolutely no max payout regulations. Progressive jackpot games give players the chance to win a lot of money simply by playing their favourite game; as a result players look out for casinos that offer different progressive jackpots.
Planet 7 has a host of progressive jackpot games. When placing bets on casino games, the casino always has the edge.
So it is good to choose casinos that give you back some of that edge by giving you bonuses that increases your potential to win. This is one area where Planet 7 leads.
They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more. Every new members who sign up for a Planet 7 is entitled to this bonus.
To get it, all you need to do is sign up, log into your account, and make your first deposit. Planet 7 ensures that not only new players get bonuses.
They also offer players bonuses on every deposit they make. Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week.
They also offer special bonuses and free spins on new games to encourage people to play the games. This is an offer that is above industry average for comp points.
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement. You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker.
Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed.
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough — the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. There are many other such requirements that makes it difficult to clear the Planet 7 casino bonuses.
This is because almost no casino allows access to every user from any location. Whole countries are restricted, and sometimes specific regions within a country are restricted.
Typically, the casino will prevent users from restricted regions from creating accounts. But, it is not wise to use a VPN to beat their geo restriction and create an account.
This is because problems would come up later when making deposit, or worst still, when making withdrawals.
That said, it is a scoring point if a casino supports a high number of countries and restricts only a few.
But if you push ahead and manage to make deposit, you stand loosing your money, and not being about to clear any winnings. Banking options is an important consideration when choosing a casino.
You need to make sure there is a method supported by the casino which is available to you for use in your territory; and the method also has to be simple so that you can make deposits conveniently.
A great casino need to offer a large number of payment options available to people in a lot of territories. Planet 7 supports different methods.
For the lovers of crypto currencies, Planet 7 accepts bitcoin transactions. However, if you do not want to use any of the online methods; they also allow offline methods including Moneygram and Western Union.
Apart from the bank wires which will take a couple of days, all deposits are usually instant. With the Planet 7 Casino, withdrawals are processed via Neteller, bank wire, and bank checks.
The company says that all eligible withdrawal requests will be approved 7 business days after the request date, and the actual payment will take another 7 to 10 business day after approval.
Like almost all casinos, Planet 7 has both a minimum and a maximum withdrawal limit. Comparatively, the maximum withdrawal limit is pretty low among casinos; there are casinos that easily doubles the maximum withdrawal limit of Planet 7.
The low maximum withdrawal limit of Planet 7 could be frustrating. However, it should be noted that if there is one area where Planet 7 has received damning reviews, its in making payments.
This part of the review looks into whether Planet 7 Casino has superior casino services like fast and easy deposits and withdrawals.
In funding your casino account, things to look out for include: deposit options, deposit limits, and deposit processing time. Planet 7 Casino does not break the roof with a long list of deposit options, but it supports a good range of payment types that players everywhere will have no problem with funding their accounts.
There is a minimum deposit amount which you cannot go below when making deposit, and there is a maximum deposit amount which you cannot go above.
That said; players want the minimum deposit amount to be very low, so those with low budgets will not be cut off.
Also, they want the maximum deposit amount to be as high as possible, so that those wanting to play large bets can easily deposit the large amounts required.
Unfortunately, Planet 7 Casino does not have friendly deposit limits. Also, the maximum deposit amount of Planet 7 Casino is low.
Players who make deposit will want the funds in their accounts as fast as possible so that they can have the funds available for playing.
In this regards, Planet 7 Casino is swift. If the deposit is made with credit or debit card, or Web wallets like Neteller and Skrill , the money is credited to the casino account immediately; deposits made with bitcoin will depend on the demand on the blockchain and can take a few minutes; while bank transfers and bank cheques can take up to a few days.
To many players, casino payouts are everything. This is because people go to casinos dreaming of winnings; and when they luckily hit wins and make withdrawals, they expect to be paid.
This is why one mark of a legit online casino is easy and fast withdrawals. In making withdrawals, things to look out for include: withdrawal options, withdrawal limits, and payout speed.
Planet 7 Casino also does not break the roof with a long list of withdrawal options. These include: Neteller, Cash Transfer, Bank Wire, Bank Checks, and Bitcoin.
When withdrawing, there is also a minimum amount below which you cannot withdraw; and there is a maximum amount above which you cannot withdraw.
Unfortunately, Planet 7 Casino does not have friendly withdrawal limits. Players in this so-called better world of online gaming will need to build this relatively high amount before they can request payment.
This is also relatively low. Players who request payment will want to receive it as fast as possible. Thus, the ideal online casino will feature fast payouts.
In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts. Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different.
This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.
However, Planet 7 Casino does not even live up to its already very long 12 — 14 business days withdrawal window. For example:. This is just a tip of the monstrous iceberg of payout complaints about Planet 7 Casino.
That said; Planet 7 Casino pays but usually only after a drawn out back and forth. Planet 7 Casino promises fast and effortless transactions.
However, we can only rate the banking aspect 4 in our points rating scale. When depositing, money swiftly leaves your hand; but when withdrawing, it takes a long time and many back-and-forths.
Worse still, banking limits unfriendly; minimum limits are relatively high, while maximum limits are relatively low. The banking section gets any point because banking options include many payment types including crypto currencies.
This part of the review looks into whether Planet 7 Casino has superior services that include effective customer support. This can range from simply needing answers to questions or needing serious issues resolved.
That said; the ideal online casino should be ready with helping players. The support service can be reached via email and Live Chat.
The email address to direct you enquires is: help planet7casino. Unfortunately, Planet 7 Casino does not support telephone service.
Planet 7 Casino advertises fast response time, especially for its email service. There are many complaints of the casino taking relatively long to respond to emails, of the casino cutting players off from the live chat, and more.
There is also an FAQ page where players with questions can use as a first contact point. However, the FAQ is not detailed.
First, there are only 3 parts General questions, deposit questions, and payout questions ; secondly, only a few questions are treated in each part.
Planet 7 Casino promises that it loves and values its players. However, we can only rate the support service a 6 in our 10 point rating scale.
However, there are so many complaints of relatively late responses, and unhelpful responses. The FAQ page that is provided for self-help is also not detailed.
Planet 7 Casino comes with an exciting extra terrestrial theme and promises being a better world for online casino gaming that players can escape to.
This is a promise of superior game offering, superior bonus offering, superior banking service, superior customer service, and more.
Unfortunately, Planet 7 Casino does not come out as a better world for online gaming having superior casino offerings and services. Also, though the variety includes slots, table games, video pokers, and specialty games, the total collection just over , which is relatively few.
As a result, there are only a few options for in-game sections like table games and specialty games. Worse still, live dealer games are not provided.
On a good note: jackpot games are aplenty, and the casino gives the freedom of playing on the go and via Download or Instant Play.
Planet 7 Casino does have many bonuses, but these are vague as the maximum amounts that can be redeemed are not stated.
Also, there is nothing positive about applicable bonus conditions — wagering requirement is relatively high, many games do not contribute to wagering, and there are many unfriendly rules about withdrawal if bonuses are used.
If superior describes the banking section of Planet 7 Casino, then the offers it improves upon must have been worthless. Banking limits are unfriendly.
That said; with all of these negatives, Planet 7 Casino is one legit online casino that we cannot recommend in good faith. However, if the lure of escaping from earth to a faraway planet is too much to resist, you can visit the online casino below.
Is Planet 7 Casino Legit or a Scam? Table of Contents Planet 7 Casino: at a glance About Planet 7 Casino — Background, Is Planet 7 Casino legit, Is Planet 7 Casino safe, Who can play in Planet 7 Casino Game Offering — Software, Game Selection, Are there Live Games, Are there jackpot games, Can you try games for free Promotions — Bonuses, Bonus Conditions Banking — Deposits, Withdrawals Customer Support Service Conclusion Planet 7 Casino — at a glance Website www.
Background Planet 7 Casino is one of the online casinos operated by the Ace Revenue Group, which has roots leading to the Virtual Casino Group.
Is Planet 7 Casino legit? In this regards, Planet 7 Casino comes from the Ace Revenue Group. However, it is not a reputable Group, especially because of its links to Virtual Casino Group, which is considered by every sensible industry watcher as a rogue Group.
Online casinos that are licensed and regulated by reputable jurisdictions are very likely legit. In this regards, Planet 7 Casino is officially licensed.
However, the license is obtained from Costa Rica, which is not considered a reputable licensing jurisdiction in terms of player protection.
For example, the reputable Gambling Commissions strictly oversee the activities of their license holders to ensure that the casinos consistently operate to high standards.
However, Costa Rica carries out low or zero regulation.